Privacy policy

This policy explains what information ScoreFluent (“we”, “us” — operated by Shunya Tech, a company registered in Victoria, Australia) collects when you use scorefluent.com and the ScoreFluent apps, how we use it, and the choices you have.

What we collect

Account information. Your name, email address, and sign-in credentials, handled by our authentication provider. If you sign in with Google or Apple, we receive the basic profile information those services share.

Practice content. The responses you submit for scoring — audio recordings for Speaking attempts, text for Writing attempts, and your answers in Listening and Reading tasks — along with the scores and feedback generated for them.

Usage data. Standard product analytics such as which features you use, session length, device type, and approximate region, used to improve the product.

Payment information. Purchases are processed by Stripe. We never see or store your card number; we keep only a record of the transaction and the credits it added to your account.

Your recordings

Audio you record is uploaded securely and processed by our AI scoring models. Recordings are stored so you can replay past attempts and so scoring can be retried if it fails, and are automatically deleted from our storage after 6 months. The transcript and scores are retained so you can review past attempts and so the app can track your progress over time. If you delete your account, your recordings are erased as part of the deletion process. We do not sell your recordings and we do not use them to build voice profiles for any purpose other than scoring and feedback.

How we use your information

To provide and improve the service: scoring your attempts, generating feedback and study plans, detecting your weak areas across attempts, maintaining your credit balance, providing support, and sending service emails (such as your waitlist confirmation or a receipt). We do not sell your personal information to anyone.

Who we share it with

Only the service providers needed to run ScoreFluent — hosting, authentication, payment processing, AI scoring, and analytics — under agreements that limit how they can use the data. If you use ScoreFluent through a coaching institute's plan, that institute's administrators can see your practice activity and scores as part of their usage reports.

Data retention & deleting your account

You can delete your account at any time from Settings. Deletion starts a 30-day soft-delete window (in case you change your mind), after which your personal data is permanently erased. Transaction records may be retained where required for accounting and legal compliance.

Cookies

We use cookies and similar technologies to keep you signed in and to understand how the site is used. You can control cookies through your browser settings; the site remains usable without non-essential cookies.

Your rights

You can access, correct, export, or delete your personal data. Most of this is available in-app; for anything else, email support@scorefluent.com and we will respond promptly. Depending on where you live, you may have additional rights under local privacy law (such as the GDPR or the Australian Privacy Act), and we honour those.

Changes to this policy

If we make material changes we will notify you by email or an in-app notice before they take effect.

Contact

Privacy questions: support@scorefluent.com